ECLIPSE LIMOUSINES TERMS & CONDITIONS

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We here at Eclipse Limousines (Hummers4Hire.co.uk) wish you to have a very enjoyable experience with us. Whilst we accept that the vast majority of our clients will have no need to adhere to these terms and conditions, there is always a minority that will abuse the system. These terms and conditions have been designed to safeguard our business ethos and to help us to maintain an efficient and professional service for our clients.

We suggest that anyone under the age of 16 be accompanied by an adult

Deposits and Remaining Balance

• A NON-REFUNDABLE booking deposit will be required.
• The individual making the booking will be held liable for the conduct of all passengers.
• The remaining balance shall be paid to the driver in CASH on arrival of the vehicle at the first collection point unless otherwise agreed by us.
• If less than 7 days notice is given for the hire of a vehicle, payment must be made in full.
• Any full payment by credit card will be subject to a 4% surcharge.

Cancellations

• In the event of a cancellation we have a NO REFUNDS policy for deposits.
• We require 7 days notice of any cancellation.
• Bookings cancelled with less than 7 days notice will be charged at 100% of the total booking fee.
• Bookings are only confirmed on receipt of deposit.
• NO DEPOSIT = NO BOOKING!

Grace Period

• We always strive to reach the pick up points in advance of the agreed time. Very occasionally events outside of our control, such as traffic congestion or bad weather, cause us to be late. Therefore a 20 minute grace period shall come into effect. If at all possible we will extend your booking time to compensate.

Additional Charges

• Any changes made after the booking confirmation may be subject to a surcharge.
• Extra time has to be pre approved by your driver. You will be given the drivers telephone number should you need to contact him. In some instances we will have other bookings and time extensions will not be possible.
• Should you exceed your RETURN collection time by more than 15 minutes we reserve the right to cancel the booking. Should this occur the client accepts that it is their responsibility to find alternative transport.
• If the driver accepts the time extension then any additional part hours will be charged at £180.00. For example if the car is booked for a return journey at 10pm and you wish to extend time from 15 mins to 1 hour then the extra cost will be £180.00 and £180.00 every hour thereafter.
• Clients are booked for the agreed timings (start time of collection & finish time), as per the booking confirmation.
• We are a professional limousine company and not a taxi company. All additional pick ups and drop offs must be booked in advance. Any additional pick ups or drop offs without prior arrangement will be charged at £30 each subject to the drivers approval.

Damage

• Clients are liable for all interior damage incurred throughout the hire period. Interior damage will be replaced at full NEW cost.
• Any sickness damage will be charged at £300.00 for a valet.

Access

• We accept no responsibility for restricted access such as un-adopted, unmade, one way, single track, country and width restriction roads. It is the client's responsibility to ensure that the collection and delivery addresses are suitable for the limousine.
• If unsure please contact us.
• Eclipse Limousines cannot guarantee entry into any particular nightclub/venue. The management of the nightclub/venue booked reserve the right to refuse entry and/or implement an entry charge. It is the client's responsibility to adhere to the nightclubs/venues dress code and entry rules.

Behaviour

• Aggressive behaviour is not tolerated towards any member of staff. If any individual displays aggressive behaviour, including verbal abuse then Eclipse Limousines retains the right to cancel the hire with immediate effect. Clients will have to find alternate transport at their own expense.

Delays

• Eclipse Limousines cannot be held responsible for unforeseen traffic jams, road works or bad weather. We make every effort to get you to your destination on time.
• In the unlikely event of mechanical failure Eclipse Limousines will strive to provide you with a replacement vehicle, subject to location and time restrictions. In an emergency it may not always be possible to provide a replacement limousine and we cannot be held responsible.

Consideration

• Eclipse Limousines is a NO SMOKING organisation. Regular stops will be made for smokers if required.
• Seatbelts are fitted in all limousines and it is the client's responsibility to wear them.
• NO food will be consumed in the limousine unless provided by ourselves.
• Strictly NO chewing gum.

Complimentary Drinks

• The supply of complementary drinks by Eclipse Limousines may only be consumed in the vehicle and not removed at any time. Clients are not permitted to supply their own drinks unless by special arrangement when a £10.00 charge will be made.
• STRICTLY NO RED WINE
• No alcohol will be supplied or may be consumed by any clients under the legal drinking age of 18.

Lost property

• Unfortunately, we cannot be held responsible for any items left in the limousine. You are more than welcome to bring cd's and DVD's with you but please remember to take them with you.

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